Return & Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at luljewlery@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at luljewlery@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at luljewlery@gmail.com.
Return and Refund Policy
Thank you for shopping with us. Please carefully review our policy regarding returns, refunds, and exchanges as it applies specifically to our business dealing with precious metals.
General Policy
Due to the nature of our business and the volatility of gold and precious metal prices, we do not accept returns or offer refunds for any purchases. This policy is in place to protect the integrity of our pricing and operations in an international market.
Exceptions for Customers in the United Arab Emirates (UAE)
If you are located within the United Arab Emirates, you are eligible for an exchange under the following conditions:
- Exchange Period: Exchanges are permitted within one (1) business day from the date of purchase.
- Condition: The product must be in its original, unused condition, with all certifications and packaging intact.
- Exchange Value: The value of the exchange will be calculated based on the prevailing market rate for gold at the time of exchange.
Important Notes
- No Refunds: Refunds will not be issued under any circumstances, including for international transactions.
- Market Fluctuations: Gold and precious metal prices are subject to market fluctuations. We cannot guarantee the same rate for exchanges or replacements.
- Inspection: For UAE-based exchanges, we reserve the right to inspect the product to ensure it meets the conditions stated above.
We appreciate your understanding and cooperation in adhering to these policies, which are designed to maintain fairness and consistency for all our customers. If you have any questions or need assistance, please contact us directly.